The Canadian immigration department has decided to reopen the operations of phone support for answering the questions and inquires raised. The Immigration Refugees and Citizenship Canada (IRCC) phone operations were put on halt at the end of March 2020 following the implementation of coronavirus (COVID 19) prevention measures throughout Canada. Due to reduced staffing and delay in the immigration processes, the inquiry was not available until now, but the government is going to reopen the department for the public to enquire.
Instead of closing its operations completely, the immigration department has continuously worked towards helping the country to make a speedy recovery in this pandemic situation. Now IRCC is once again accepting calls for the questions and concerns, but please note that considering the current situation, the operations will be taking place at a reduced capacity. Phone lines will be open from Monday to Friday from 9 a.m. to 5 p.m. EST. People who have queries may call the department during the given time and resolve their doubts.
The new phone system has been put in place to support agents working remotely. IRCC cautioned that technical issues may arise as a result of this new set up, according to a media release. In such cases, the issues will be solved at earliest and the service will be provided at its best.
Meanwhile, online inquiries can be submitted 24 hours per day, seven days per week through IRCC’s webform.